CAN I MAKE CHANGES TO A SUBMITTED ORDER?

Orders cannot be edited online once they are submitted. If a change must be made, you will need to contact our Eats Curbside Team (540-552-2279) to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled pickup/delivery window.

IS THERE A MINIMUM ORDER AMOUNT?

No, there is not a minimum order amount. Note that some promotions require minimum purchases.

WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?

The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the order is collected because of variations in product weights (e.g. variable weight items such as bulk and produce), available prices between the date you submit your order and the date/time your order is filled, substitutions, taxes, bottle deposits and item availability.

HOW DO YOU KEEP MY GROCERIES FRESH?

We keep all refrigerated and frozen items for your order in our walk-in and/or freezer until you arrive to pick up your order or it is delivered to you.

CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?

At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests when you checkout.

HOW DO I PAY FOR MY ORDER?

We accept Visa, MasterCard, American Express, Discover cards. Cash (exact change only) and personal checks can be accepted by checking the pay at pick-up option.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

Occasionally, we may run out of an item. At checkout we ask if you would like us to substitute a similar item.

CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?

We have a no-return policy on online orders for unwanted items. However, we will always work with you if you have a problem with your order that was our mistake or a quality concern. Give us a call (540-552-2279) and ask to speak with a manager to help resolve any order problems.

WHO PICKS MY PRODUCE?

Your produce is picked by one of our Eats personal shoppers.

DO I NEED TO BE PRESENT AT THE TIME OF DELIVERY?

Yes, someone should be at the delivery address between 3-6pm to receive the delivery.

CAN I GET DELIVERY THE SAME DAY?

We deliver on Tuesday between 3-6pm. Delivery orders must be submitted before 1pm to get same day delivery.

WHAT SHOULD I DO IF PART OF MY DELIVERY IS INCORRECT?

If you receive an incorrect order, please notify the Eats Curbside Team to correct the problem.

HOW MUCH IS THE DELIVERY FEE?

The delivery fee is 5 dollars, and we deliver in a 7 miles radius of Eats.

CAN I PLACE A DELIVERY ORDER FOR SOMEONE ELSE?

Certainly. At checkout, you can specify a different delivery address. This is helpful if you want to order groceries for a parent, friend or a student away at college.

WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?

We strive to make your shopping experience quick, convenient, and simple. If at any time your expectations are not being met, please reach out to our Eats Curbside Team and we'll do our best to make it right.

WHY DON’T I GET MY DISCOUNT WHEN I PLACE A CURBSIDE OR DELIVERY ORDER?

The curbside pick-up and delivery options were implemented in early 2020 to support our community in response to the global COVID-19 pandemic. We have now made that decision permanent by investing in a platform that provides online shopping capability well beyond the temporary system we implemented in the early months of 2020. To help defray the labor costs of filling orders as well as the costs to maintain this new web-based platform, we will not offer discounts for online orders. We appreciate your understanding and support as we continue to work diligently to service the community with healthy food options, quality supplements, and a variety of household items and gifts. Always feel free to reach out to us if you have any questions or concerns.

CAN YOU SHIP MY ORDER TO ME?

We offer local in-store pickup and/or delivery within our community. We can mail orders that are not perishable or fragile. We use the United States Postal Service for mailing orders and you will be charged the shipping rate for the package.

DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?

At this time we do not have a smartphone app for shopping, but our website is mobile friendly so you can still order on the go.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?

Yes, your personal information is handled in accordance with our web developers Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.

HOW DO I ORDER THE CORRECT AMOUNT FOR BULK ITEMS?

All bulk items currently have increments of 1/4 pound when adding to your cart. We realize that is not the easiest way to order bulk items, especially spices and teas. In your cart, you can manually change the amount you would like to have of any item you are ordering (if it helps, .06 = 1oz). You can also write in a unit of measure that you are familiar with such as 1 scoop, 1 cup, 1 pint jar, etc. in the notes section at check out and we will use that information to fill your order for that item.